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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Megan Grubbs

May 30, 2026

5  out of  5
rating by Megan Grubbs
"I cannot say enough good things about my State Farm agent Randy Trent and his team! They are always helpful, responsive, and take the time to answer all of my questions. They truly care about their customers and make the insurance process easy and stress-free. Whether I need help with a policy, have questions, or need assistance, I always know I can count on them. I highly recommend them to anyone looking for excellent customer service and an agent who genuinely cares!"
We responded:
"Thank you for your kind review of State Farm Agent Randy Trent’s Team. We appreciate it!"
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Jake Sharp

May 28, 2026

5  out of  5
rating by Jake Sharp
"I have been with Randy at State Farm for years and highly recommend him. He is personable, professional, and always takes the extra time to thoroughly explain everything so I can make the best decision for my needs. Randy truly cares about his clients and provides outstanding customer service."
We responded:
"Thank you for the awesome review Jake! I appreciate your business and trust in our office. Randy"
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Michael Smith

May 28, 2026

5  out of  5
rating by Michael Smith
"Michelle is always so helpful. She had me in and out in no time. Would recommend seeing her for all of your insurance needs."
We responded:
"Thanks for the review Michael! We are so happy to have Michelle on our team!"
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Jillian Howerton

May 28, 2026

5  out of  5
rating by Jillian Howerton
"My dad and I recently switched over to State Farm through Michelle, and the experience was amazing from start to finish. She made everything easy to understand and genuinely cared about finding the best coverage for us. Michelle has years of experience and puts passion into her work. It’s rare to find someone so patient, professional, and kind. Highly recommend her if you want someone who takes the time to help you and make the process stress free!"
We responded:
"Thank you for the great review Jillian! We are so thankful to have Michelle on our team :)"
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Shavee Carrington

May 28, 2026

5  out of  5
rating by Shavee Carrington
"I had a great experience from state farm. I had all of my questions answered. The staff is awesome especially Michelle. With my busy schedule she was very patient with making sure my needs were met. Highly recommend!!"
We responded:
"Thank you for taking the time to review our office Shavee! We appreciate you very much."
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Kelly with the Plans

May 28, 2026

5  out of  5
rating by Kelly with the Plans
"I switched my car insurance over to Randy Trent when my daughter turned 16 and we were adding her to our policy. He has provided exceptional customer service since day 1. I can always count on getting a call back quickly even if it's to just ask a question. I would highly recommend Randy Trent State Farm to anyone looking for a better rate but even more importantly, better customer service!"
We responded:
"Thank you for the awesome review Kelly! We are grateful for your trust in our office :)"
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Krystle Collie

May 28, 2026

5  out of  5
rating by Krystle Collie
"We had such a great experience working with Michelle Dalton! She was attentive, truly listened to our needs, and worked hard to find us the best price possible. You can tell she genuinely cares about her clients and goes above and beyond to help. I would recommend her again and again to anyone looking for someone knowledgeable, responsive, and trustworthy!"
We responded:
"Thank you so much for the kind words Krystle! We are so glad that we have Michelle on our team :-)"
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Wanda Randolph

May 22, 2026

5  out of  5
rating by Wanda Randolph
"The people working they is amazing, always friendly and ready to help out. I enjoy doing business with them and would recommend to anyone who needs insurance."
We responded:
"Thank you for your kind review of State Farm Agent Randy Trent’s Team. We appreciate it!"
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Connie Blankenship

April 21, 2026

5  out of  5
rating by Connie Blankenship
"Esmeralda was amazing and charming. She went out of her way to make sure April (my daughter) got the coverage she needed. Got her the cheapest rate along with ins for her home."
We responded:
"We are grateful for your 5-star review, Connie! Thanks for taking a moment to share your positive rating of State Farm Agent Randy Trent’s Team here in South Boston . "
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Brandon Coleman

April 21, 2026

5  out of  5
rating by Brandon Coleman
"Great customer service the best in the business"
We responded:
"We are grateful for your 5-star review, Brandon! Thanks for taking a moment to share your positive rating of State Farm Agent Randy Trent’s Team here in South Boston . "
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Mashanda Roberts

April 16, 2026

5  out of  5
rating by Mashanda Roberts
"Michelle Trent really helped us out on our coverage! Appreciate her! Thank You Michelle!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jonathan Brown

April 15, 2026

5  out of  5
rating by Jonathan Brown
"Michelle Dalton is such a sweet heart. She was so patient and very informative. She got our auto and homeowners policies switched over in no time. She wasn’t in any hurry to get me off the phone, she answered each and every question and even told me stuff I had not thought of. Looking forward to a long relationship with State Farm."
We responded:
"We appreciate your review, Jonathan. We are so happy that you had such a wonderful experience with State Farm Agent Randy Trent’s Team here in South Boston ! "
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Cassie Morris

March 25, 2026

5  out of  5
rating by Cassie Morris
"My fiancé and I had the pleasure of working with Esmeralda and she has been a life saver! She was able to get us a reasonable home insurance quote in less than an hour after we spent days trying to find a company who would write our new home. She made the home buying process so much easier!!"
We responded:
"Wow, thank you for the 5-star review, Cassie! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Jennifer Chandler

March 24, 2026

5  out of  5
rating by Jennifer Chandler
"Kim and Michelle were such a great help in helping me switch insurance companies"
We responded:
"Jennifer, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Randy Trent’s Team!"
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Henry Aikins

March 17, 2026

5  out of  5
rating by Henry Aikins
"I recently purchased a policy from your agent Brandon Hill. He was great!! He didn’t try to over sell me on a policy. I will definitely be doing business with him again. Thank you, Brandon!!!"
We responded:
"Thanks so much for the amazing review, Henry! We really appreciate your support here in South Boston . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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LeAnn Hanna

March 3, 2026

5  out of  5
rating by LeAnn Hanna
"Our agent, Esmeralda Hudson, has truly been so helpful. Initially, we went to her to change our car insurance. She managed to get us much better coverage at a cheaper rate than we were paying with our companies. Satisfied with this, we then asked her to help with our homeowner’s insurance. Again, we got better coverage for cheaper. We now have life insurance policies through her, including one for an older family member we struggled to find any coverage for anywhere. At this point, we’ve recommended her to family and friends, with several also switching insurance companies because of the quality and value that she is able to provide. Literally the only insurance agent I will recommend to others."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Randy Trent’s Team. "
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Jimmy Hudgins

March 3, 2026

5  out of  5
rating by Jimmy Hudgins
"I was surprised by the ease to switch my current car and home owners policies to State Farm. Michelle Dalton made the whole process a piece of cake. I highly recommend Michelle Dalton to anyone looking for help with their insurance needs."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Randy Trent’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in South Boston ."
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Randi Beth Jones

March 3, 2026

5  out of  5
rating by Randi Beth Jones
"Michelle has always been such a pleasure to work with especially recently when I needed her quickly"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a great experience with Michelle. We are super lucky to have her!"
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Kathy McCutcheon

February 26, 2026

5  out of  5
rating by Kathy McCutcheon
"Esmeralda Hudson is an awesome agent and always helpful and available !!"
We responded:
"Kathy, thank you so much for the 5-star rating! If you have any insurance questions or need assistance we are just a phone call away!"
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Linda Baker

February 26, 2026

5  out of  5
rating by Linda Baker
"I spoke with Esmeralda Hudson about a quote and she was so friendly and helpful"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here at Randy Trent State Farm"
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Tony McDaniel

February 26, 2026

5  out of  5
rating by Tony McDaniel
"Brandon helped me get insurance on my home. It was easy and a very friendly environment"
We responded:
"Tony, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Steven Murray

February 18, 2026

5  out of  5
rating by Steven Murray
"Brandon was awesome to work with, and he saved us a lot of money by combining our homeowners and auto insurance!"
We responded:
"We appreciate your review, Steven. We are so happy that you had such a wonderful experience with State Farm Agent Randy Trent’s Team here in South Boston ! "
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Calisa B

February 5, 2026

5  out of  5
rating by Calisa B
"I called the 1-800 number shopping for new insurance because I knew Geico was price gouging me and I was tired of paying. I was connected to Randy and without hesitation he gave me exceptional customer service and presented me with an offer I could not refuse. The fact that he's local and personal was the cherry on top. I look forward to doing future business with him and the company."
We responded:
"Thank you so much for the 5-star rating, Calisa! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Lori Whittington

January 29, 2026

5  out of  5
rating by Lori Whittington
"Great company and Michelle was easy and so helpful to work with. Highly recommend!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Lori, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Randy Trent’s Team—we are always here to help! "
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Kim Hill

January 28, 2026

5  out of  5
rating by Kim Hill
"Very helpful in all my insurance needs and is affordable thank you Randy Tent and Brandon Hill"
We responded:
"Thank you for your kind review of State Farm Agent Randy Trent’s Team. We appreciate it! Thank you for the amazing review, Kim! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "